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Frequently Asked Questions

Click on the questions below to learn everything you need to know about the NYS WIC Training Center.


How do I register for a face-to-face training?

The NYS WIC Training Center offers face-to-face trainings to all NYS WIC and VMA Staff. Trainings are organized by topic and staff role.

To register for a face-to-face training, click here.

How long does a face-to-face training last?

All face-to-face trainings begin at 9:00AM and end at 4:30PM, unless noted otherwise.

What is the late policy for face-to-face trainings?

We encourage all participants to arrive on time for our face-to-face trainings. If you know you’re running late due to traffic or weather, best practice is to please call our office at 518-724-2801.

We do have a 30 minute grace period. Any participant who arrives 30 minutes after the official training start time can make the decision to stay for the training and will receive a certificate of attendance.

If a participant arrives 31 minutes after the official training start time the door will be closed and all late participants will be asked to reschedule.

At the discretion of the CAI trainers, when inclement weather adversely affects participant transportation, public or private, attendees that arrive up to 60 minutes late will be eligible to receive a Certificate of Attendance. A working lunch may be necessary to compensate for the tardiness. This policy will apply to all regions of the state. 60 minutes after the training start time the door will be closed and all participants will be asked to reschedule. CAI will inform registered participants via e-mail of a cancellation.

Do I need to attend all days of a multi-day face-to-face training?

Participants must attend all days of a multiple day training in order to receive a certificate of attendance and continuing education credits. If a participant is not able to fulfill this requirement they will need to re-register and re-take the program in its entirety.

If I can't attend the face-to-face training, can I send a substitute in my place?

Participants are able to send one staff in another’s place for a training if the original registrant is unavailable to attend. Please follow these steps to do so:
  • E-mail Kelley at or call 518-724-2801.       
  • If the training is at capacity Kelley will manually make the switch in the system for you, ensuring a spot remains open (you will not need to cancel online).
  • If the training is not at capacity and still open for registration on the website Kelley will advise you to cancel the trainee online and have the new trainee register online within their own accounts.
  • If the request is made less than 2 business days before the training start date changes cannot be made and the replacement will need to sign in as a walk-in.

How can I cancel my face-to-face training registration?

You can cancel your events within their account, please enter a short description for the reason of your cancelation. 
Cancellations must be made a minimum of two business days
(48 hours) before the program is scheduled to run. If participant, cancels less than 48 hours before the program is scheduled to run, they will be considered a no show.

Will a face-to-face training be cancelled due to inclement weather?

In the event of a weather emergency, CAI will work with NYSDOH Central Office and Regional Offices in determining if training will occur. MARO trainings may be cancelled even if NYC schools remain open. CAI will inform registered participants via e-mail of a cancellation.

Where can I find a list of face-to-face trainings that have been cancelled?

Click here to view a list of current and past cancelled, rescheduled, and relocated trainings.

Can I take a face-to-face training that is not available for my job role?

If you would like to request to attend a training that is not listed for your staff role please complete a TRAINING REQUEST FORM, with the permission of your supervisor. Your request will be reviewed and you will receive a response via email within 72 business hours.

Please only use the Training Request Form if a particular training did not appear when you selected your job role.

You may register for the event under a different job role and will get a message that your registration is pending, a CAI staff member will reach out to you to request the training request form.

Can I bring my baby with me to the face-to-face training if I am breastfeeding?

As the NYS WIC Training Center, CAI continues to support breastfeeding as one of the primary goals of the WIC program. However, in order to maximize the training experience for all WIC staff, babies will not be permitted to attend trainings with their mothers.

If you have questions or need a special consideration, please contact Kelley King at

What can I do if I need to pump breast milk when attending a face-to-face training?

Participants should contact Kelley King at regarding lactation needs. We will make efforts to secure adequate lactation arrangements for mothers who are pumping breast milk.

Where can I find breastfeeding resources?

Click here to visit the Breastfeeding Partners website to access additional breastfeeding resources.

Are walk-ins allowed to attend face-to-face trainings?

Each training participant must meet the job title criteria to attend one of our face-to-face trainings.  

In the event that a participant is not registered and “walks in” to the training, they will be responsible for completing an on-site registration form that ensures to CAI that they meet the job title criteria for this program.

If there are seats available and the participant's job title matches the target audience they will be allowed to attend. It is strongly recommended that participants pre-register to reserve a seat.

Will I receive a certificate for attending a face-to-face training?

Trainees who have met the attendance requirement will receive a Certificate of Attendance at the end of the training program.

All trainees must complete the evaluation form and submit in order to receive a certificate of attendance.

Training participants are responsible for retaining their certificates for proof of attendance.

Upon request, CAI will e-mail duplicate copies of training certificates in the event the certificate is misplaced.

How do I register for live webinars?

The NYS WIC Training Center offers live webinars to all NYS WIC Staff.

To see what upcoming webinar topics are available and register for an event, click here.

How do I register for E-learning Courses?

The NYS WIC Training Center offers e-learning courses for all NYS WIC Staff.  New courses are added frequently.

The E-learning Program is housed on our Moodle Platform and requires a username/password. 

To access the NYS WIC Training Center E-learning Program and register your new account, click here

Are Continuing Education Credits Available?

Yes. Continuing Education credits are available to all NYS WIC Staff.

We offer:
WIC Continuing Education Hours

Click here to view a list of credits offered for all our face-to-face trainings and webinars.

Learners may submit an evaluation on the quality of our programs/materials on the CDR website at or it can be mailed directly to CDR at 120 South Riverside Plaza, Suite 2000, Chicago, IL 60606



Virtual CLC Training Information

Click here for the virtual CLC training requirements and information