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Frequently Asked Questions

Click on the questions below to learn everything you need to know about the NYS WIC Training Center.


How do I register for a virtual training?

The NYS WIC Training Center offers virtual trainings to all NYS WIC and VMA Staff. 

To register for a face-to-face training, click here.

2021 Virtual Learning Community

2021 NYS WIC Learning Community

Taking Outreach to a New Level: Innovative Strategies and Approaches for Remote Outreach

Throughout New York State WIC Local Agencies are challenged by decreasing caseloads, yet the data of eligible participants tells us there are ample participants living and working in New York State to fulfill our caseloads.  So the question is, what are we doing regarding outreach?  Is it time to do our outreach in a new and innovative way?  The 2021 WIC Learning Community will focus on equitable outreach as its primary outcome, examining remote possibilities.  Each local agency will have an opportunity to create a data dashboard that examines their “catchment” area or county by zip code, to inform us of where the eligible participants live and work.  The Learning Community agencies will explore genuine community engagement and work with the Tanebaum Center to explore faith based public health initiatives occurring in their communities.  This Learning Community will take an intentional look at equity and how it impacts outreach efforts. Lastly, WIC Local Agencies participating in the 2021 Learning Community will be asked to identify one non-traditional partner and invite them to be a part of the August virtual learning session. 

*Please note that all sessions of this year’s Learning Community will be done completely remotely, all through the platform Zoom, and not require any travel cost for the participating agencies.

As part of this initiative, the Learning Community will also be utilizing resources and tools from the newly developed Outreach Toolkit created by the New York State Department of Health.  We are looking for twelve highly-motivated local agencies from throughout New York State who are ready and eager to take outreach to the next level and examine all of the best practices related to outreach and engagement of participants and the broader community.

How long does a virtual training last?

All virtual trainings will be 3 hours with a 15 minute break.
We are offering both morning and afternoon training options.
Morning trainings are 9:00 AM - 12:15PM
Afternoon trainings are 1:00 PM - 4:15 PM

Can I take a training that is not available for my job role?

If you would like to request to attend a training that is not listed for your staff role please complete a TRAINING REQUEST FORM, with the permission of your supervisor. Your request will be reviewed and you will receive a response via email within 72 business hours.

Please only use the Training Request Form if a particular training did not appear when you selected your job role.

You may register for the event under a different job role and will get a message that your registration is pending, a CAI staff member will reach out to you to request the training request form.

What is the late policy for virtual trainings?

We have a 15 minute grace period. Per NYS DOH policy, any participant who arrives 15 minutes after the official training start time, or misses 15 or more minutes throughout the training, will not be permitted to stay and asked to reschedule for the next offering.

Do I need to attend all days of a multi-day virtual training?

Participants must attend all days of a multiple day training, not missing more than 15 minutes per day, in order to receive a certificate of attendance and continuing education credits. If a participant is not able to fulfill this requirement they will need to re-register and re-take the program in its entirety.

If I can't attend the training, can I send a substitute in my place?

Participants are able to send one staff in another’s place for a training if the original registrant is unavailable to attend. Please follow these steps to do so:
  • E-mail Amber at    
  • If the training is at capacity Amber will manually make the switch in the system for you, ensuring a spot remains open (you will not need to cancel online).
  • If the training is not at capacity and still open for registration on the website Amber will advise you to cancel the trainee online and have the new trainee register online within their own accounts.
  • All subsititutions must be made at least 2 business days before the training start date.

How can I cancel my training registration?

You can cancel your events within their account, please enter a short description for the reason of your cancelation. 
Cancellations must be made a minimum of two business days
(48 hours) before the program is scheduled to run. If participant, cancels less than 48 hours before the program is scheduled to run, they will be considered a no show.

Where can I find a list of trainings that have been cancelled?

Click here to view a list of current and past cancelled and rescheduled trainings.

Where can I find breastfeeding resources?

Click here to visit the Breastfeeding Partners website to access additional breastfeeding resources.

Will I receive a certificate for attending a training?

Trainees who have met the attendance requirement will receive a Certificate of Attendance at the end of the training program.

All trainees must complete the evaluation form and submit in order to receive a certificate of attendance.

Training participants are responsible for retaining their certificates for proof of attendance.

Upon request, CAI will e-mail duplicate copies of training certificates in the event the certificate is misplaced.

How do I register for live webinars?

The NYS WIC Training Center offers live webinars to all NYS WIC Staff.

To see what upcoming webinar topics are available and register for an event, click here.

How do I register for E-learning Courses?

The NYS WIC Training Center offers e-learning courses for all NYS WIC Staff.  New courses are added frequently.

The E-learning Program is housed on our Moodle Platform and requires a username/password. 

To access the NYS WIC Training Center E-learning Program and register your new account, click here

Are Continuing Education Credits Available?

Yes. Continuing Education credits are available to all NYS WIC Staff.

We offer:
WIC Continuing Education Hours

Click here to view a list of credits offered for all our face-to-face trainings and webinars.

Learners may submit an evaluation on the quality of our programs/materials on the CDR website at or it can be mailed directly to CDR at 120 South Riverside Plaza, Suite 2000, Chicago, IL 60606



Virtual CLC Training Information

Click here for the virtual CLC training requirements and information
Click here to complete the required survey to attend