About Us

Get to know our NYS WIC team! Below are short biographies and contact information for our NYS WIC trainers and program staff.



Our Staff

Deputy Director: Callista Falsia, MS, CLC, WIC Project Deputy Director/WIC Trainer, has over 10 years’ experience working in nutrition and WIC programs. Ms. Falsia has first-hand experience working as a Nutritionist, providing assessments and counseling to WIC participants regarding dietary and physical changes to improve their health. She brings this understanding and passion for helping her clients to her role as a trainer, with an approach that centers on building motivation and enthusiasm among her trainees regarding their contribution to the health and wellness of the communities they serve. Prior to joining CAI, Ms. Falsia served as a WIC Center Manager, implementing a system to enhance the skills and interpersonal interactions between WIC staff and their clients. Email Callista at cfalsia@caiglobal.org

Project Manager: Kelley King
, Ms. King serves as the multitasking Manager of CAI’s Albany office.  From registration to webinar facilitation, she oversees the many facets of the Training Center’s daily logistics.  With an eye for excellence, Ms. King readily responds to trainees, provides ongoing technical assistance, and consistently works towards program improvement.  Ms. King maintains a smooth operation not only in the office but also out in the field as she has masterfully established a vast network of training locations. Email Kelley at kking@caiglobal.org

Nutrition Training and Development Specialist: Maria Dentino, RD, CDN, CLC served at the WIC local agency level in Western NY as a qualified nutritionist for 9 years and breastfeeding coordinator for 5 years, before starting to work with CAI in 2017. After attending several of CAI’s high quality trainings over the years, she is excited to have made the transition from trainee to trainer. She has a heart for WIC families and believes providing compassionate care is the best way to help people move toward wellness. She is fascinated by the behavior change process and how people learn, and enjoys implementing this knowledge in her role in training development. Email Maria at mdentino@caiglobal.org

Trainer: Joann Koeppel, CLC, joined CAI in March of 2009. She began her WIC career over 20 years ago. She worked at a local WIC agency for 7 years prior to becoming a NYS WIC trainer. Over the past 13 years, Joann has considered it her privilege to provide training and technical assistance to hundreds of WIC employees throughout New York State. Her love of the WIC program and expertise in the areas of income policy/assessment and WICSIS make her a true asset to our training team. Email Joann at jkoeppel@caiglobal.org

*WIC is a registered service mark of the U.S. Department of Agriculture for USDA's Special Supplemental Nutrition Program for Women, Infants and Children.

About CAI

CAI logo gradientCAI is a diverse, mission-driven non-profit organization dedicated to improving the quality of health care and social services delivered to vulnerable populations worldwide. Since 1979, we've tackled the toughest health and social issues that confront low-income and underserved communities, regardless of location. Working as trusted partners with numerous client agencies, our customized services build the capacity of our clients, improving lives in the communities we serve. Our passionate staff and commitment to the populations we serve drive us to innovate, educate and create positive change -- fostering a more aware, healthy, compassionate and equitable world. To learn more, visit our main website